Extended Exchange and Returns over festive period

We understand you might need a little more time over the festive period to return items to us. Any purchases between 1st Dec 2019 - 20th December 2019 are eligible for extended refund or exchange up until 31st January 2020.

 

Exchanges, Returns & Refund Policy

  • With our 30 days No Hassles Guarantee you can have complete peace of mind about every purchase you make at our online store. We value our customers and aim to be generous in our policies to make sure you are absolutely satisfied with your purchase.
  • Returns are easy :
                 1. Obtain a Return Number
                 2. Package your item and send it us
                 3. Once your return has been received and processed, you will be notified by email.
       
                 ONE RULE : All Products must be returned in unused and unworn condition with tags intact
 
  • Refunds cannot be made until the goods have been received.
  • Products which show signs of use (wear, dirt, pet hair, perfume, smoke, scuffing) cannot be returned and will be sent back to customer at their expense. 

Obtaining a Return Number

  • Head to ‘My Account’ and login. Once you are logged in you will be able to view all your orders
  • Select the item you want to return by clicking on the Shipped button
  • Select Request Return on right hand side
  • Enter the quantity to return and complete the return reason, return action and comments section. 
    • Incorrect size or changed your mind - we can offer you a 100% store credit to spend on the same or different item or a refund which is subject to a 15% restocking fee capped at $45 (per item). Return postage is incurred by the customer.
    • Product was damaged or not as described - we can offer you a 100% store credit to spend on the same or different item or a 100% refund. Standard return postage will also be refunded on proof of postage costs (not Express Post).
  • Once the request has been authorised by a member of our team, you will receive the return number and address to post the item back to. You can pack up your return with a copy of the invoice and send it back, easy!
  • When your return has been received and processed, you will be notified by email. Please allow 3 to 5 business days for us to receive, process and refund or issue a store credit.

Backorder & Out of Stock Policy

  • We do our best to keep our warehouses fully stocked and our database up to date. However, due to the popularity of some of our products, there maybe times when certain products are temporarily out of stock. If an order contains a product that is out of stock, the customer will be notified  by email or phone within 3 business days.
  • Upon receiving this notification the customer will have the option to substitute for a different product that is currently in stock, receive a full refund, or wait for the backorder until it is received in stock. Customers will be given an approximate delivery date, when possible.
  • Backordered products will be shipped as soon as they become available and customers will be notified of the tracking number by email.