1. Does Rhinoleather sell Gift Certificates?
Online Gift Certificates are available from $25 to $500 and can be purchased here.

2. Do I need to create an account with Rhinoleather to place an order?
We highly recommend that you register an account with Rhinoleather. To create an account, click here. The benefits of creating an account are: 
  • Faster check out
  • Track new orders and process returns
  • Save items to your wish list
  • Receive exclusive discounts.
 
3. I can’t remember the email address or password I used to sign in to Rhinoleather, what should I do?
  • Go to our ‘Sign In’ page or simply click here
  • Click on ‘Forgot Your Password’?
  • Enter your email address and click the ‘Continue’ button
  • You will receive an email within 5 minutes with instructions for resetting your password
  • If you don’t receive this message please contact us
 
4. I’m not sure what size I am, how will I know?
The measurements of each item is displayed in the product description in the Sizing Chart tab. The measurements are in centimetres and taken as the item lies flat on a table. To get the best fitting, get another jacket or vest or shirt and lay it on a table. Measure the item in centimetres and compare it to the chart making the necessary adjustments.
 
5. I can’t choose the size I want, what’s happening?
Occasionally, we run out of stock. If you are trying to purchase an item your size is greyed out then we are likely to be out of stock. If this happens, please contact us and we will let you know when the stock is coming in. As soon as the stock arrives, we will notify you straight away.
 
6. I just placed an order with Rhinoleather and processed payment, how can I check or track my order?
You will receive an Order Confirmation within 5-10 minutes via email which includes a secure link where only you can track the status of your order. Incase you did not get the email, please contact us.
 
7. How do I change my order after it has been placed?
Once you have clicked 'Confirm Order', the processing of your order commences and you cannot make any online changes to the order. Our system and warehouse are designed to fill and despatch orders as quickly as possible. However you can try and contact us and we will do what we can to help.
 
8. Do you ship internationally?
Yes, please see our International Shipping page
 
9. How can I process payment?
We accept PayPal and credit card payments. Bank Transfers take 1-2 days to be deposited into our account and ECheque (through Paypal) take about 5-6 days.
 
10. How long will it take for me to receive my order?
Once the order has been packed you will receive an email informing you of the tracking number and carrier used. Standard delivery usually takes 1-3 working days for metropolitan areas and 7-10 working days for rural areas if you’re in Australia (longer for NT and WA customers). For international orders, processing and shipment may vary from 5-15 working days.
 
11. What happens if I’m not satisfied with the product I ordered?
That rarely happens, but just in case, please read through our Exchanges, Returns and Refund policy. If you are still unsure contact us.
 
12. How do I know that my details are safe with you? Do you have a privacy policy?
Rest assured that Rhinoleather does not sell, trade, borrow, or loan client information to any other website or company. Your IP Address is only used to gather demographic information. Cookies will only be used to keep track of the products you place in your shopping cart or wish list.
Customers who place an order through our website will have their contact information and shipping address stored in our database. Please note that your financial information (i.e. Credit Card Number) is never stored in our database, making it impossible for anyone to gain unauthorized access to your sensitive financial information from our site.
 
You may visit our Terms and Policies section
 
13. Do you have a store I can visit and try on some of your products?
Click here for a list of our current stockists.
If you are in Sydney you can visit our store. Click here for address and opening times.
 
14. What does my Order Status mean?
”Awaiting Fulfillment” means we have received your order änd it is waiting to be packed. Orders can be modified or canceled only while their status is      listed as "Awaiting Fulfillment". Once an order has been marked as "Shipped," the order has been processed by our warehouse and shipped out.


Didn’t see your question here? Contact us